General Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly accept your unused merchandise in its original condition within 30 days for a refund or an exchange (excluding the shipping charges), subject to the following conditions:
1) All return items must be in its original condition which means the products cannot be worn, washed, or tampered in any way.
2) All returned items that have been tampered with, such as stains and/or smell, and are not re-sellable are subject to a 20% restocking fee.
3) Any items returned after the 30 day period will also be subject to 20% restocking fee.
4) We will issue you a separate invoice if we need to charge you for a restocking fee, and your replacement will be sent out after your restocking fee is paid.
5) Damage on all phone cases must be reported within 72 hours of delivery in order to receive a refund. You will only qualify for an exchange and will be responsible for the replacement shipping charge of $2 for products damaged after 72 hours of delivery. We WILL NOT be responsible for any defect or damage reported after the 30 day period.
6) If you request a refund, the original price you paid minus the shipping charges will be credited back to your account AFTER we receive the item back and have confirmed that all return conditions have been met. All refunds will be issued in the form of which the original payment was made, and it may take up to 1-2 billing cycles for the funds to appear in your account depending on your financial institution.
Please keep in mind that all custom orders are non-refundable/exchangeable, so make sure all of the option you choose and the info you provide are accurate prior to purchasing our product.
Return & Exchange Instruction
Make sure you have a tracking number for the return package - We will not be responsible for any lost package during the return transit. Please send your returns to:
365 IN LOVE
Attn: Returns Department
14747 Artesia Blvd Ste 3-B
La Mirada, CA 90638
Once we receive your return item, we will notify you via email along with your new tracking number for your replacement or your refund confirmation.
Please contact us via call or email including your order number presented on the invoice.